Customer Service Training
Customer Service
Online Training
Info and Order
Online Customer Service Training Courses
No parking hassles, no missed assignments, and nothing to install. 12-months of learning.
This is self-paced, internet-based Customer Service Training -- there are no books to purchase and no scheduled classes to attend.
Training Courses
Info and Order
Our customer service courses offer unique benefits unavailable from other self-paced training vendors. Each course is developed using a rigorous set of criteria that includes quality content, interaction, graphics, and interspersed questions, making learning fun, interesting, and effective.
The following Customer Service Training courses are available online:
- Defining Service explains the concept of company-wide standards.
- Communicating presents strategies for understanding customer problems, resolving conflict, and writing effective correspondence, instructions, and manuals.
- Fixing Problems explains how to answer common questions, find' needs and problems, and resolve the root cause of those problems.
- Building a Department provides users with an overview of creating a department and hiring talented people.
- Tools of the Trade explains the concept of company-wide standards.
Our courses have special design features listed below:
- Certificates of Completion
- Instructional steps -- walk through a procedure
- Exercises -- try it out
- Notes - See additional information related to the topic in the text
- Tips - See a different, faster, or easier way of doing something
- Quick References - See a quick reference guide to the features introduced in a chapter
- Details - Display more detailed information related to the current topic
- Hotwords - See related information
- Navigation Bar - Maneuver easily through the courses
- Topics and Index -- with searching feature and hyper-links
- Printable Exercises - PDF downloadable files
- Sample Application Files - PDF downloadable files
- Glossary
- Skill Assessment - can be used for pre and post-testing -- tracking first try, best try and grade - if passed, green check mark will appear as 'mastered' - hyperlinks to units within the course to go back and re-take a certain unit again. Use as pre-test to determine which topics you want to focus on and to go directly into that unit.
200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800 x 600 is recommended). Windows 95, 98, NT, 2000, or XP. Internet Explorer 5.0 or higher required. Minimum Connection Speed: 28.8k. Authorware recommended but not required. JavaScript must be enabled. Netscape and AOL browsers not supported.
Learning comes to life with challenging labs, critical assessment and real-world insight from experts with vast experience in the subject matter. Engage in dynamic learning where multiple senses help reinforce learning concepts. Our proven methodology provides an unequalled experience with exceptional results Learning that's Easy, Convenient and Affordable! High-quality, online, self-paced courses designed to help you achieve your goals. Affordable annual subscription plans give you unlimited access to an entire suite of topics at prices that you just won't find anywhere else.
Our courses are based on sound principles, from extensive research in instructional design, adult learning and information processing. All courses are design so that new knowledge and skills will be remembered and retrieved for future use. Each course include a 30-questions skill assessment, which evaluates your knowledge of the course material. You can be assured that this high-quality, instructionally-sound online product will enchance your professional and personal growth.
Sign up for our courses right now, and join the ranks of people who are taking financial advantage of the explosion in the Information Technology field.
