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Computer Introduction
Disk Drives
Monitors
Modems
Printers
Networks
The System Board
Connecting Peripherals
Operating Systems
MS-DOS
Windows 98 and 2000
Troubleshooting
Maintenance
Training Courses Info and Order
Computer Training
Home Based Business Opportunity
Weight Loss
Acai Berry Fruit Juice
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Objectives
- Deal with clients professionally and gather important symptom information
- Find clues to help solve system problems
- Use software diagnostics to identify problems
- Test hardware problems
- Isolate system problems and dead system causes
- Find and resolve operating system problems
Topics
- Initial Troubleshooting Tips
- Initial troubleshooting steps
- Performing a visual inspection
- Software Diagnostics
- Using software diagnostics
- Using Dr. Watson
- Hardware Troubleshooting
- Internal hardware
- Special troubleshooting procedures
- Tracking Down Problems
- Checking a dead system
- Non-classified problems
- Isolating undefined problems
- Operating Systems Troubleshooting
- Basic troubleshooting
- Troubleshooting MS-DOS
- DOS operating problems
- Problems Starting Windows 9x and 2000
- Troubleshooting Windows 9x and 2000
- Creating an emergency startup disk
- Windows 9x startup problems
- Windows 2000 startup problems
- Isolating Windows 9x and 2000 Problems
- Windows 9x log files
- Windows 9x and 2000 Help files
- Using the Windows 9x Device Manager
- The Windows 9x system tools
- Windows 2000 Event Log service
- Computer Management Console
Features:
- Instructional steps -- walk through a procedure
- Exercises -- try it out
- Notes - See additional information related to the topic in the text
- Tips - See a different, faster, or easier way of doing something
- Quick References - See a quick reference guide to the features introduced in a chapter
- Details - Display more detailed information related to the current topic
- Hotwords - See related information
- Navigation Bar - Maneuver easily through the courses
- Topics and Index -- with searching feature and hyper-links
- Printable Exercises - PDF downloadable files
- Sample Application Files - PDF downloadable files
- Skill Assessment - can be used for pre and post-testing -- tracking first try, best try and grade - if passed, green check mark will appear as 'mastered' - hyperlinks to units within the course to go back and re-take a certain unit again. Use as pre-test to determine which topics you want to focus on and to go directly into that unit.
Technical Requirements
200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800 x 600 is recommended). Windows 95, 98, NT, 2000, or XP. Internet Explorer 5.0 or higher required. Minimum Connection Speed: 28.8k. Authorware recommended but not required. JavaScript must be enabled. Netscape and AOL browsers not supported.
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