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A+ Training: Troubleshooting explains how to troubleshoot common system problems.

Computer Introduction

Disk Drives

Monitors

Modems

Printers

Networks

The System Board

Connecting Peripherals

Operating Systems

MS-DOS

Windows 98 and 2000

Troubleshooting

Maintenance


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Info and Order


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Acai Berry Fruit Juice

Objectives

  • Deal with clients professionally and gather important symptom information
  • Find clues to help solve system problems
  • Use software diagnostics to identify problems
  • Test hardware problems
  • Isolate system problems and dead system causes
  • Find and resolve operating system problems

Topics

  • Initial Troubleshooting Tips
    • Initial troubleshooting steps
    • Performing a visual inspection

  • Software Diagnostics
    • Using software diagnostics
    • Using Dr. Watson

  • Hardware Troubleshooting
    • Internal hardware
    • Special troubleshooting procedures

  • Tracking Down Problems
    • Checking a dead system
    • Non-classified problems
    • Isolating undefined problems

  • Operating Systems Troubleshooting
    • Basic troubleshooting
    • Troubleshooting MS-DOS
    • DOS operating problems

  • Problems Starting Windows 9x and 2000
    • Troubleshooting Windows 9x and 2000
    • Creating an emergency startup disk
    • Windows 9x startup problems
    • Windows 2000 startup problems

  • Isolating Windows 9x and 2000 Problems
    • Windows 9x log files
    • Windows 9x and 2000 Help files
    • Using the Windows 9x Device Manager
    • The Windows 9x system tools
    • Windows 2000 Event Log service
    • Computer Management Console

Features:

  • Instructional steps -- walk through a procedure
  • Exercises -- try it out
  • Notes - See additional information related to the topic in the text
  • Tips - See a different, faster, or easier way of doing something
  • Quick References - See a quick reference guide to the features introduced in a chapter
  • Details - Display more detailed information related to the current topic
  • Hotwords - See related information
  • Navigation Bar - Maneuver easily through the courses
  • Topics and Index -- with searching feature and hyper-links
  • Printable Exercises - PDF downloadable files
  • Sample Application Files - PDF downloadable files
  • Skill Assessment - can be used for pre and post-testing -- tracking first try, best try and grade - if passed, green check mark will appear as 'mastered' - hyperlinks to units within the course to go back and re-take a certain unit again. Use as pre-test to determine which topics you want to focus on and to go directly into that unit.

Technical Requirements

200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800 x 600 is recommended). Windows 95, 98, NT, 2000, or XP. Internet Explorer 5.0 or higher required. Minimum Connection Speed: 28.8k. Authorware recommended but not required. JavaScript must be enabled. Netscape and AOL browsers not supported.

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